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Diversity and Inclusion

• Diverse Populations - A look into the impacts on health that varying identity factors may have and the strategies and frameworks implemented at AHS.
• Indigenous Health - Tools for members of the Indigenous community, as well as tools for practitioners and allies.
• LBGTQ2S+ - Tools for members of the LBGTQ2S+ community, as well as tools for practitioners and allies.
• - Resource provided by the Â鶹ӳ»­ Medical Association (AMA).
• - Developed by the AMA, this tool details four areas of diversity & inclusion leadership capability, providing a snapshot of your strengths and areas of personal growth.
• (University of Calgary)
• (University of Â鶹ӳ»­)
• (Â鶹ӳ»­, AHS credentials required)

Respectful Workplaces

• (AHS credentials required) - Outlines appropriate workplace behaviour along a continuum.
• - AHS¡¯ policy outlining the expectations of AHS workers to ensure we maintain a workplace where everyone is supported in their physical, psychological, and social well-being.
• (AHS credentials required) - Change the Conversation offers resources to empower our people to create inclusive and respectful workplaces.

Workplace Health and Safety

• (AHS credentials required)
• (AHS credentials required)

Infographics

Podcasts

• - a podcast with guest Dr. Michael F. Myers hosted by Dr. Debrah Wirtzfeld, and Dr. Jane Lemaire
• - listen to AHS podcasts on SoundCloud on a variety of other topics, including mental wellness

Toolkits and Learning Series

• - This three-part free online learning series includes discussion around physician experiences of workplace violence, and context-appropriate strategies and tools for prevention and safe response.
• (AHS credentials required)

Wellness

• ¨C Confidential help with personal and professional issues. 24/7 support line 1-877-SOS-4MDS.
• ¨C developed by the American Foundation for Suicide Prevention, for medical programs and residency/fellowship programs.
• - Provincial physician wellness supports
  • (on-demand, free)
• ¨C Physician advisors available to help members navigate and cope with the stress of daily practice and medical-legal issues. Call 1-800-267-6522.
• ¨C Confidential intervention, support and resources to people who are in distress, as well as their family, friends, and caregivers. 24/7 support line 780-482-4357.
• ¨C 24/7 confidential counselling to Calgary and Southern Â鶹ӳ»­ at 403-266-HELP.
• University of Â鶹ӳ»­
  • ¨C The EFAP is a service designed to support individuals in dealing with personal, family or work-related issues. 24/7 support available at 780-428-7587.
  • ¨C Looks after issues pertaining to learner and staff health, wellbeing and advocacy. To book an appointment, call 780-492-3092.
• University of Calgary
  • ¨C Works collaboratively to advance equity, diversity, inclusion, and professionalism. For general inquiries, call 403-210-6424.
  • ¨C Confidential service for U of C employees and their dependents at no cost, to help support wellbeing. Call 1-866-424-0699, 24/7, to book appointments or access immediate help.
• Wellness article ¨C How to recognize and deal with anxiety

Current Medical Leadership Opportunities

To view available AHS Medical Leadership positions, visit , or contact your Zone Medical Director.

Leadership Development

The organizational culture that frontline physicians experience is their local team culture. Local team culture is largely shaped by the local leader, therefore culture shift strategies focused on leaders are among the most effective. Healthy teams require an environment of psychological safety and sense of belonging for all. Our team recognizes the strong links between leadership, physician wellness, equity and diversity and the quality and safety of the patient care.

View current leadership development opportunities or contact the Physician Diversity, Wellness and Development team at physicianexperiencedwd@ahs.ca.

Trauma-Informed Leadership

Improve physician wellness, it is critical that our leaders recognize the sources of workplace trauma for physicians, take steps to reduce preventable harm, and provide a compassionate, supportive response to those impacted. Trauma-informed leadership is a way to equip leaders with the knowledge and skills to understand and mitigate the effects of trauma on their team members.

The Physician Diversity, Wellness & Development team offers Trauma-Informed Leadership Training (TILT) to medical leaders. For more information, please email physicianexperiencedwd@ahs.ca.

Provincial Learning Opportunities

• ¨C University of Calgary Cumming School of Medicine offers a number of learning opportunities in a variety of course formats.
• ¨C University of Â鶹ӳ»­ Faculty of Medicine & Dentistry offers medical and professional development opportunities.
• (AHS credentials required) ¨C AHS¡¯ web-based portal for a variety of learning opportunities for employees and medical staff. Many courses are self-directed and available online at any time. For help with your AHS username/password, contact medicalstaff.mllaccess@ahs.ca
• (AHS credentials required) ¨C Offers a number of courses to support medical staff in learning key quality improvement and patient safety skills.

Questions: For information about available resources for medical leaders, please contact physicianexperiencedwd@ahs.ca

The Physician Issues and Concerns team works with and supports medical leaders in addressing workplace conflicts involving AHS physicians, such as clinical and/or interpersonal matters (including but not limited to disrespect, harassment, violence, bullying as defined by AHS¡¯s Respectful Workplace policy).

Effective management of workplace concerns and issues in a fair, transparent, and reasonable manner aligns with AHS¡¯s values, contributes to physician wellness, supports diversity, inclusion and anti-racism objectives, and fosters positive culture and psychological safety.

Our work is guided by:

• AHS Medical Staff Bylaws & Rules
• AHS Respectful Workplace and the Prevention of Harassment and Violence Policy: Medical Leaders have a duty to investigate all reports and incidents of Type III matters in a timely, fair, safe, and respectful manner and take appropriate steps to respond, and in an effort to prevent reoccurrence and promote psychologically safe workplaces.
• AHS Values
• AHS Code of Conduct

How are issues and concerns addressed?

In considering a complaint or conflict, medical leaders may use various mechanisms:

• A performance and/or coaching conversation, learning plan, mediated discussion, or other means of resolution;
• A Bilateral Complaints Review (see below Bilateral Complaints Resolution Process);
• A Triggered Initial Assessment (TIA) (see Medical Staff Bylaws Part 6); and
• Other appropriate means as determined by medical leadership.

What is the Bilateral Complaints Resolution Process

The Bilateral Complaints Resolution Process refers to a process used when an issue or concern is raised by a physician against an AHS staff member or by an AHS staff member against a physician.

The term bilateral acknowledges that different guidance documents apply to different types of workers. With partnership between Medical Affairs, Human Resources and Medical Leadership, the processes ensure that Type III (Worker to Worker) issues as defined in are addressed in fair and consistent ways.

The Bilateral Complaints Resolution Process was developed following extensive consultation with stakeholders in 2021/2022, with the goal of standardizing the intake and review processes for complaints to ensure a people-centric approach when addressing workplace concerns that do not meet the threshold for concerns under Part 6 of the Medical Staff Bylaws.

• Report, Recommendations and Implementation Plan
• Implementation of Recommendations: Completion Report

How to Report a Concern

If you have a concern to report, there are a few ways you can do this:

• Report to your medical leader
• Report to your higher-level medical leader such as Associate Zone Medical Director or Zone Medical Director
• Report to a Senior Consultant (Concerns Consultant), Physician Issues and Concerns Management
• Report to Employee Relations: employeerelations@ahs.ca
• Report to an operational leader (i.e., Unit Manager) for concerns involving an AHS staff member
• File a report through (AHS credentials required; not currently available for physicians)

Senior Consultants (Concerns Consultant), Physician Issues and Concerns Management

Our team includes Senior Consultants who work closely with medical leaders to navigate workplace issues and concerns. In their role, they collaborate with other teams including AHS Legal, Privacy, Human Resources, Employee Relations, Protective Services and Clinical Operations.

Concerns Consultants are available to medical leaders to discuss immediate and ongoing concerns.

Questions?

• PMAPhysicianIssuesConcernsManagement@ahs.ca